Shipping Policy :
Typically orders shall be shippied will be within 5-7 working days for ready items such as Kurtis, casual sarees and any other readily available merchandise.
For pre-Orders /hand crafted items, based on the level of customization involved it may take 7-14 working days for dispatch.
You may track your shipping details available at track menu in header ( threads care--track) or footer menu
All our products are shipped from our warehouse at Threads, Yemalur Main Road, Yemalur, Bangalore-560037,Karnataka, India. Our courier aggregator for domestic is M/s Bigfoot retails India Pvt Ltd ( Shiprocket). Our Courier partners are Ekart, Delhivery, Blue dart, Expressbees, DTDC etc
For international delivery our courier partners are Aramex, Shiprocket international, India Post etc
customers are requested to provide valid mobile number at that time of placement of order so that OTP will be sent to same number while enacting delivery. order shall not be delivered without providing OTP to courier service delivery boy at your place will handing over shipment to you. OTP provided to delivery partner by customer at that time delivery is proof of delivery (POD) for handing over.
To return your product, it has to be qualified for above return and exchange policies. You can mark the shipment for return immediately after delivery in our shiprocket panel link available to you in our tracking page and then you should mail your product condition with snaps or video to our email firstname.lastname@example.org.
Our sales executive examine the case and confirm the return acknowledgement within 7 working days. Once a shipment is qualified for return it will be acknowledged in the shiprocket panel against your request available in tracking page.
After return acknowledged in the tracking panel, customer has to return the product to: SHOBANANITHINTHREADS DESIGN OPC PRIVATE LIMITED,No.01, 1st Floor, Above Glory Juice Corner, Yemalur Main Road, Yemalur, Bangalore-560037,Karnataka, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Undelivered | RTO | Missing or lost Shipments :
If any shipment reported by courier partner as undelivered due to wrong address, invalid Mobile number, customer not available to take delivery, the seller shall not be responsible for timely delivery and the shipment will be processed for RTO ( return to origin).
Once RTO is initiated by delivery partner it takes 15-20 days for return shipment reach to origin, the same can also be tracked by the customer.
Once RTO shipment received, it will be reshipped to customer at sole risk of obtaining cost of re-shipping by customer.
if any shipment lost during RTO due to customer fault refund shall not be provided.
For any shipments if courier partner declares the loss of shipment ( after investigation), usually takes 7-15 days for investigation, the shipment shall be eligible for refund. However no refund on shipping charges shall be provided for above cases.
Shipment delivered but not received by customer :
If any customer complaint that the shipment is marked as delivered by courier partner based on live tracking available to customer but physically not received by the customer to be reported to our customer care at email@example.com within 48hrs of receipt such tracking information beyond which the case shall not be investigated.
Upon report of such complaint by customer we shall launch a complaint with our courier partner (shiprocket) for investigation and dispute to provide POD (proof of delivery) which will take 7-14 working days. if valid POD is provided by the courier partner the case shall be closed.
If there is no valid POD, the case shall be further investigated by our courier partner, based on investigation outcome from our courier partner the shipment shall be eligible for partial or full refund accordingly. However no refund on shipping charges shall be provided for above cases.
Store executive in-charge
Threadslabel | Bangalore