SHOBANANITHINTHREADS DESIG OPC PRIVATE LIMITED
Exchange / Return / Refund Policy
I) Merchandise order Policy:
www.threadslabel.com is an e-commerce firm of women fashion and bridal wears. It offers wide collections of designer saree, blouse, silk sarees, salwars, lehengas, kurtis, gowns, crop tops etc both online and offline.
All our items are specially designed, hand worked and delicately made at our facility by expert team in Bangalore & Salem , TN. Depending upon the design works involved, the delivery period of order will vary between 7-14 working days.
Immediately placing an order an email confirmation and SMS/WhatsApp will be sent to customer on confirmation of order placed. Upon receipt of order our back end team will start preparation of the order for dispatch. Accordingly the status of the order will be shown as awaiting for full fill till preparation is complete and ready for dispatch.
Once an order is dispatched through our courier partner , the order status will turn full filled and an automatic tracking will be available in customer email and WhatsApp mobile number used at the time of placement of order.
Order tracking page is available in both website header ( Care for U --track ) or footer menu (track) for knowing the status of the order placed at anytime after placement of order.
II)Cancellation , Returns or Exchange Policy:
A .Cancellations:
Our cancellation policy lasts for a 5hrs only, we shall provide modification of order with change of merchandise or cancellation of order within this 5hrs period only. If 5hrs is passed from time of purchase unfortunately we can’t offer you a cancellation / modification on the case as preparation of order could have already been begun.
Towards cancellation charges of 20% shall be deducted and Refund for cancellation shall be processed towards store credit only which shall be used for future purchases.
B. Returns / Exchange:
Regular MRP priced items are eligible for exchange/return. Our return/exchange policy lasts for 10 days of return window and we only provide exchange of merchandise. If 10 days have gone by since your order delivery, unfortunately we can’t offer you a refund or exchange respectively.
Return/exchange is only for merchandise found with defect at that time of delivery ( parcel opening video is mandatory to qualify for return) or shipments lost during transport.
Also, to be eligible for a return/exchange, your item must be unused and in the same good condition that you received it. It must also be in the original packaging and should be qualified as per our shipping policy terms and conditions (provided below).
Return/Exchange Request
To complete your return/exchange, we require a receipt or proof of purchase and return request from you. The return/exchange request shall be made in the profile/tracking page available in our website menu full filling all terms and conditions as detailed above.
If any issues faced during the return/exchange process in our website, send us an email at orders@threadslabel.com or WhatsApp +91 9380266067 and send your item to: SHOBANANITHINTHREADS DESIGN OPC PRIVATE LTD, No.01, 1st Floor, Above Glory Juice Corner, Yemalur Main Road, Yemalur, Bangalore-560037, Karnataka India.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether the items are entitled to a return or exchange. If the items are entitled to a return ( Only for defect or loss), we will refund your purchase price and a credit will automatically be applied to your original method of payment for all other cases exchange only will be provided.
Non-returnable / Non-refundable items
1) Unfortunately we cannot provide return/exchange for customized merchandise such as hand worked products/ stitched blouse/ semi-stitched blouse, salwars, saree with stitched/sem-stitched blouse, kurtis, crop tops, lehengas and gowns etc
2) Unfortunately we cannot provide return/exchange for slight colour variations of merchandise expected due to photography effect.
3) return is not eligible for postal delay even for a premium shipping as it is beyond our control
4) Items purchased on sales / discounted price/ free shipping shall not be eligible for return.
5) If any international shipment missed delivery by customer due to non-availability/ Local tariffs if any re-attempts will be made and if again missed , the shipment will be discorded and no refund shall be provided.
C ) Refunds :
Refunds towards cancellation if any on request of client shall be processed only after deduction of 20% order value towards cancellation charges.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you.
You are responsible for any loss or damage to merchandise during return of merchandise. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Partial COD orders wont be eligible for refund , store credit or discount coupon only be issued to customer for use.
If Partial COD order is not received by the customer after product is reaching to customer destination, the mount paid towards advance will not eligible for refund.
Partial Refund ( if applicable) :
There are certain situations where only partial refunds are granted (if applicable), if the item is qualified for the same
- Merchandise with obvious signs of use and it has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 5 days after delivery
- Any items that is marked as delivered by courier partner but customer complaints that item not received.
-Any items that is requested for cancellation immediately after 5hrs of time of placement of order, cancellation charges of 20% will be applicable depending upon the level of order preparation begun at back end.
Company reserves the right to cancel any order without any notice with partial or full refund depending on the case and level of order preparation begun.
Refunds (if applicable)
Once your return is qualified, received and inspected as per our shipping policy conditions detailed below, we will send you an email to you notifying that we have received your returned item and the same can be tracked in our tracking page. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund of store credit only will be processed, and a store credit will automatically be applied to your profile on all cases except on loss or missing courier.
In Lieu of refund process due to loss or missing courier the refund amount shall be credited to your original method of payment, within a 3-7 working days.
A confirmation email will be sent to you regarding the refund provided against the order
Late or missing refunds (if applicable)
Any refund takes 7-14 working days to the credit reflected in your bank account
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@threadslabel.com or WhatsApp +919380266067.
Store executive in-charge
Threadslabel | Bangalore
Note : This policy shall not be applicable for any bulk purchase on discounted rates. All discounted bulk purchases are governed by individual contract terms negotiated and agreed by both company and the party interested.
