Shipping Policy :
Typically orders shall be shipped will be within 5-7 working days for ready items such as sarees, kurtis, casual sarees and any other readily available merchandise.
For pre-Orders/International orders /hand crafted items, based on the level of customization involved it may take 7-14 working days for dispatch.
You may track your shipping details available in your profile or at track menu in header ( threads care--track) or footer menu of our website.
All our products are shipped from either of our following warehouses:
1) Threadslabel, Yemalur Main Road, Yemalur, Bangalore-560037,Karnataka, India.
2) Threadslabel, 2nd floor, Above Axis Bank, Omalur, Salem-636455, Tamil Nadu, India.
Our Courier partners are Delhivery, Blue dart, India post DTDC etc
For international delivery our courier partners are Bluedart-DHL, DTDC-UPS international, DELHIVERY & India Post etc
Customers are requested to provide valid mobile number at that time of placement of order so that OTP will be sent to same number while enacting delivery.
Order shall not be delivered without providing OTP to courier service delivery boy at your place will handing over shipment to you. OTP provided to delivery partner by customer at that time delivery is proof of delivery (POD) for handing over.
To return/Exchange your product, it has to be qualified for above return and exchange policies. You can mark the shipment for return/Exchange immediately after delivery in your account profile accessible through our website , and then you should mail your product condition with snaps or video to our email to orders@threadslabel.com or our WhatsApp +919380266067.
One of our sales executive shall respond and examine the case and confirm the return acknowledgement within 7 working days. Once a shipment is qualified for return it will be acknowledged in the return/exchange panel of against your request available in profile/order page.
After return acknowledged in the profile panel, customer has to return the product to: SHOBANANITHINTHREADS DESIGN OPC PRIVATE LIMITED,No.01, 1st Floor, Above Glory Juice Corner, Yemalur Main Road, Yemalur, Bangalore-560037,Karnataka, India or eligible cases return shall be arranged through Delhivery courier partner.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Undelivered | RTO | Missing or lost Shipments :
If any shipment reported by courier partner as undelivered due to wrong address, invalid Mobile number, customer not available to take delivery, the seller shall not be responsible for timely delivery and the shipment will be processed for RTO ( return to origin).
Once RTO is initiated by delivery partner it takes 10-15 days for return shipment reach to origin, the same can also be tracked by the customer.
Once RTO shipment received, it will be reshipped to customer at sole risk of obtaining cost of re-shipping by customer.
if any shipment lost during RTO due to customer fault refund shall not be provided.
For any shipments if courier partner declares the loss of shipment ( after investigation), usually takes 7-15 days for investigation, the shipment shall be eligible for refund. However no refund on shipping charges shall be provided for above cases.
Shipment delivered but not received by customer :
If any customer complaint that the shipment is marked as delivered by courier partner based on live tracking available to customer but physically not received by the customer to be reported to our customer care at orders@threadslabel.com or WhatsApp +919380266067 within 48hrs of receipt such tracking information beyond which the case shall not be investigated.
Upon report of such complaint by customer we shall launch a complaint with our courier partner Bluedart /DTDC/DHL/UPS/India post for investigation and dispute to provide POD (proof of delivery) will be arranged which may take 5-7 working days. if valid POD is provided by the courier partner the case shall be closed.
If there is no valid POD, the case shall be further investigated by our courier partner, based on investigation outcome from our courier partner the shipment shall be eligible for reshipping , partial or full refund accordingly as case to case basis. However no refund on shipping charges shall be provided for above cases.
Store executive in-charge
Threadslabel | Bangalore & Salem
Note : This policy shall not be applicable for any bulk purchase on discounted rates. All discounted bulk purchases are governed by individual contract terms negotiated and agreed by both company and the party interested.
I usually never buy cotton sarees , this is wow . I bought for my daughter , but this gen dont like ethnic indian , so I kept it , its really spl
Saree and blouse stitching model was awesome
Awesome saree blouse embroidery is so classic saree was as it is shown in picture with fall and nice pico too experienced celebrity look and moreover collection are not replica as it is shown thanku.....
